Coronavirus: public transport updates

Please find below the latest updates regarding restrictions due to the coronavirus.

  • Protective measures for Swiss public transport

    ✓ Last update: 18 October 2020

    Based on the recommendations of the authorities, Swiss public transport has developed a protection concept to make travelling as safe as possible.

    Which measures have to be taken by the guest?

    • The wearing of a face mask is mandatory in the entire Swiss public transport system as of 6 July 2020.
    • NEW: From 19 October, it is mandatory in Switzerland to wear a mask in all publicly accessible indoor areas (incl. train stations with their halls, underpasses, platforms, waiting rooms and ticket counters).
    • Transport companies ask travellers to be considerate of each other and to keep the required distance.
    • If ever possible, all paid services during a journey should be paid cashless.

    Which measures are taken by transport companies?

    The transport companies adhere to the respective protection concepts. The most important points are listed below.

    • Transport companies are intensifying their cleaning routine: in particular, contact surfaces such as handrails, grab handles and buttons will be cleaned several times a day. Wherever possible, cleaning services during journeys will also be intensified.
    • Floor markings or posters at the most important “hotspots”
    • The staff supports customers by helping them choose a seat or finding alternative free seats

Overview public transport operation

Since 8 June 2020, touristic lines such as premium panoramic trains, mountain railways and boats have resumed operations.

✓ Last update: 08 October 2020

Operation Details
International arrival Current situation see here. As travel restrictions in Switzerland and the neighbouring countries are gradually eased, cross-border rail services will also be gradually resumed. Latest information about international train connections and corresponding protection concepts per country can be found here.
Glacier Express Operating Due to the expected low demand, operations will only start with a limited schedule. Trains 902, 903, 904 and 905 operate according to the timetable. The following trains will not operate until further notice: 900 / 901 / 906 / 907.

More information can be found here.

Bernina Express Operating Only trains 950 and 951 operate. As of 15 June 2020, the Bernina Express will again operate with these trains from/to Tirano (Italy). The additional stops at Filisur, Pontresina and Campocologno remain.

More information can be found here.
Information about protective measures in Italy can be found here.

Bernina Express Bus Operating The Bernina Express Bus (Tirano – Lugano – Tirano) will operate again as of 26 June 2020. 

Information about protective measures in Italy can be found here.

Gotthard Panorama Express Operating All reservations that have already been made and tickets that have been bought for journeys until 3 July 2020 will be fully refunded.

More information can be found here.

Luzern–Interlaken Express Operating Gastronomic services (bistro and service to seat) operating.
GoldenPass Panoramic Operating Gastronomic services (minibar) will be suspended until further notice.
Mountain excursions Operating* *Grindelwald First: the cableway is not operating between 26 October 2020 and the winter season start in mid-December.
Boat rides Operating Latest information can be obtained online from the individual navigation companies.
Palm Express  to be defined The Palm Express is suspended until further notice.
Vigezzina-Centovalli Railway Operating The Vigezzina-Centovalli Railway is operating. Also in Italy it is mandatory to wear a hygiene mask. A seat reservation is strongly recommended due to limited space.

Make free reservation

Chocolate train no operation in 2020 The Chocolate train will operate again as of season 2021.

More information can be found here.

Group travel  Operating Group travel is possible as of 8 June 2020. Groups registered until 7 June 2020 were cancelled and costs refunded.
Luggage services  Operating Luggage services (including group luggage) are possible again as of 8 June 2020. Flight luggage can be booked as of 25 June 2020. More information can be found here.

  • Gastronomy: Operation under strict protective and hygienic measures

    ✓ Last update: 28 May 2020

    • There is no face mask required for passengers in the gastronomic sector, but hygiene measures and social distancing must be observed at all times.
    • Individual guests and groups may choose to leave their contact details
    • No free choice of seats in on-board restaurants (steward allocates seats depending on availability)
    • Cashless payment recommended
  • Supersaver tickets & saver day passes are sold as of 8 June 2020

    ✓ Last update: 28 May 2020

    Supersaver tickets as well as saver day passes will be sold as of 8 June 2020. All tickets with validity until 7 June 2020 already purchased will retain their validity. If the connection sold is not available due to the reduced timetable, the supersaver ticket can be used for the next available connection.

  • Regional Pass Berner Oberland as of 6 June 2020

    ✓ Last update: 28 May 2020

    The Regional Pass Berner Oberland can be sold as of 6 June 2020.

  • Relaxation of ticket reimbursement terms

    ✓ Last update: 19 May 2020

    Due to the coronavirus, terms of reimbursement of Swiss tickets will be relaxed. The following special arrangement applies:

    National tickets:
    Single tickets purchased up to 14 March 2020 with departure on 14 March 2020 up to and including 10 May 2020 will be reimbursed in full and free of charge, regardless of the fare paid.

    International tickets:
    Single tickets purchased up to 14 March 2020 with departure on 14 March 2020 up to and including 15 June 2020 will be reimbursed in full and free of charge regardless of the fare paid.

    All tickets purchased through SBB systems will be fully refunded, regardless of the type of fare. Goodwill provisions apply up to the 1st day of ticket validity or BEFORE departure of the train. On or after the first day of validity or after the train’s departure, the original terms of reimbursement apply.

    RailTicketing system
    Tickets can be cancelled directly via RailTicketing.

    AgentClient / SBB WebService
    Tickets can be cancelled directly via the AgentClient or the SBB WebService. Refunds of Supersaver Tickets can be made using the following form. Please mention the keyword “Coronavirus”.

    Euronet/ACP Railnet
    Tickets are cancelled directly in the corresponding system. There is no excess to be charged.