Coronavirus: public transport updates
Please find below the latest updates regarding restrictions due to the coronavirus.
From Thursday, 19 March 2020, the timetable will be adjusted as follows:
- Long-distance connections: hourly instead of half-hourly
- Regional connections: half-hourly instead of quarter-hourly
- Local connections in cities, towns and villages are reduced to a basic offer.
- Important: The accessibility of all regions in Switzerland remains guaranteed.
The online timetable at www.sbb.ch is continuously updated. Connections need to be checked before each trip.
As of Thursday 19 March 2020, supersaver tickets and Saver Day Passes will no longer be sold. The halt to sales will continue for the duration of the reduced timetable. It is currently planned to remain in force until 26 April 2020.
All tickets already purchased will retain their validity. If the connection sold is not available in light of the reduced timetable, the supersaver ticket can be used for the next connection.
Mountain railways, train, bus and boat services have suspended tourist traffic. For this reason, the start of the season for the Regional Pass Berner Oberland will not begin as planned on 19 April 2020, but has been postponed until further notice.
Tickets already sold can be refunded without any fees.
From Saturday, 14 March until at least 26 April 2020, no Glacier Express trains will be operating.
From Saturday, 14 March until at least 26 April 2020, no Bernina Express trains between Chur and Tirano as well as no Bernina Express Bus between Tirano and Lugano will be operating.
The Gotthard Panorama Express train will not start its new season by 18 April 2020 as planned. All reservations that have already been made and tickets that have been bought for journeys between 18 and 26 April 2020 will be fully refunded.
The Luzern–Interlaken Express continues to operate according to timetable. The catering service will be suspended and the bistro closed until at least 26 April 2020.
The GoldenPass Panoramic continues to operate according to timetable. The gastronomic service will be suspended until at least 26 April 2020.
Until further notice, but at least until 26 April 2020, no mountain excursions are possible. This applies in particular to:
- Glacier 3000
- Grindelwald First
- Harder Kulm
- Matterhorn glacier paradise
- Rigi (until 01 May)
- Rothorn Zermatt
Reduced schedules, restrictions or cancellations must be expected for boat cruises. The latest information can be obtained online from the individual navigation companies.
PostBuses, buses and trams continue to operate according to timetable.
The Palm Express has suspended its operation until at least 26 April 2020.
The chocolate train’s start of the season is postponed to 1 July 2020.
The operation of the cheese train has been stopped for the 2020 season, which ends on 26 April.
Connections between Switzerland and its neighbouring countries are substantially reduced. International long-distance trains run only as far as the border stations. Latest information about international train connections can be found here.
- Italy: Connections from / to Italy are suspended until further notice.
- New final stop for ICE trains to Germany is Basel SBB.
- EC trains from Zürich to Stuttgart and Munich are suspended.
- Austria: Connections from / to Austria are suspended until further notice.
- France: New final stop for TGV-Lyria trains is Basel SBB resp. Genève.
- Night trains: All night trains from and to Switzerland are suspended.
From Saturday, 14 March 2020, Swiss public transport will suspend group travel offers until 26 April 2020. Groups already registered will be informed directly. The costs will be refunded.
Luggage and flight luggage as well as the market test group luggage are suspended until 30 April 2020. The last day of sale is on Wednesday, 18 March 2020. Detailed information on the affected products can be found at www.sbb.ch/luggage.
Due to the coronavirus, terms of reimbursement of Swiss tickets will be relaxed. The following special arrangement applies to journeys with departure up to and including 30 April 2020. For journeys with departure on or after 01 May 2020, information will follow at a later date.
All tickets purchased through SBB systems will be fully refunded, regardless of the type of fare. Goodwill provisions apply to tickets up to the 1st day of validity or BEFORE departure of the train. On or after the first day of validity or after the train’s departure, the existing terms of reimbursement apply.
Tickets can be cancelled directly via RailTicket.
AgentClient / SBB WebService
Tickets can be cancelled directly via the AgentClient or the SBB WebService. Refunds of Supersaver Tickets can be made using the following form. Please mention the keyword “Coronavirus”.
Tickets are cancelled directly in the corresponding system. There is no excess to be charged.
For technical or fare-related questions, please contact SBB’s 1st Level Support at [email protected] or +41 51 220 60 60. Available 7 days a week from 07.00h to 19.00h local time. For all other questions, please contact your STS Market Manager.