Coronavirus: public transport updates

Please find below the latest updates regarding restrictions due to the coronavirus.

  • International train connections reduced

    ✓ Last update: 19 May 2020

    As travel restrictions in Switzerland and the neighbouring countries are gradually eased, cross-border rail services will also be gradually reintroduced. Latest information about international train connections and corresponding protection concepts per country can be found here.

  • Relaxation of ticket reimbursement terms

    ✓ Last update: 19 May 2020

    Due to the coronavirus, terms of reimbursement of Swiss tickets will be relaxed. The following special arrangement applies:

    National tickets:
    Single tickets purchased up to 14 March 2020 with departure on 14 March 2020 up to and including 10 May 2020 will be reimbursed in full and free of charge, regardless of the fare purchased.

    International tickets:
    Single tickets purchased up to 14 March 2020 with departure on 14 March 2020 up to and including 15 June 2020 will be reimbursed in full and free of charge regardless of the fare purchased.

    All tickets purchased through SBB systems will be fully refunded, regardless of the type of fare. Goodwill provisions apply to tickets up to the 1st day of validity or BEFORE departure of the train. On or after the first day of validity or after the train’s departure, the existing terms of reimbursement apply.

    RailTicketing system
    Tickets can be cancelled directly via RailTicketing.

    AgentClient / SBB WebService
    Tickets can be cancelled directly via the AgentClient or the SBB WebService. Refunds of Supersaver Tickets can be made using the following form. Please mention the keyword “Coronavirus”.

    Euronet/ACP Railnet
    Tickets are cancelled directly in the corresponding system. There is no excess to be charged.

    For technical or fare-related questions, please contact SBB’s 1st Level Support at [email protected] or +41 51 220 60 60. Available 7 days a week from 07.00h to 19.00h local time. For all other questions, please contact your STS Market Manager.

  • Mountain railways: operation largely suspended until at least 07 June

    ✓ Last update: 08 May 2020

    Until further notice, but at least until 07 June 2020, no mountain excursions are possible. This applies in particular to:

    • Glacier 3000
    • Gornergrat
    • Grindelwald First
    • Harder Kulm
    • Jungfraujoch
    • Matterhorn glacier paradise
    • Pilatus
    • Rigi
    • Rochers-de-Naye
    • Rothorn Zermatt
    • Schilthorn
    • Sunnegga
    • Titlis
  • Supersaver tickets & saver day passes: suspended until 07 June

    ✓ Last update: 08 May 2020

    As of Thursday 19 March 2020, supersaver tickets and Saver Day Passes will no longer be sold. The halt to sales will continue for the duration of the reduced timetable. It is currently planned to remain in force until 07 June 2020.

    All tickets already purchased will retain their validity. If the connection sold is not available in light of the reduced timetable, the supersaver ticket can be used for the next connection.

  • Glacier Express: operation suspended until at least 07 June

    ✓ Last update: 08 May 2020

    From Saturday, 14 March until at least 07 June 2020, no Glacier Express trains will be operating.

  • Luzern–Interlaken Express: operation according to timetable, no catering

    ✓ Last update: 08 May 2020

    The Luzern–Interlaken Express continues to operate according to timetable. The catering service will be suspended and the bistro closed until at least 07 June 2020.

  • GoldenPass Panoramic: operation according to timetable, no catering

    ✓ Last update: 08 May 2020

    The GoldenPass Panoramic continues to operate according to timetable. The gastronomic service will be suspended until at least 07 June 2020.

  • PostBuses, buses and trams: operation according to timetable

    ✓ Last update: 08 May 2020

    PostBuses, buses and trams continue to operate according to timetable.
    The Palm Express has suspended its operation until at least 07 June 2020.

  • Protective measures for Swiss public transport

    ✓ Last update: 04 May 2020

    Based on the recommendations of the authorities, the Swiss public transport has developed a protection concept to make travelling as safe as possible.

    • Transport companies ask travellers to be considerate of each other and to keep the required distance. If a two-metre distance cannot be upheld at all times, the wearing of a face mask is strongly recommended in accordance with the guidelines of the Federal Office of Public Health.
    • Transport companies are intensifying their cleaning routine: in particular, contact surfaces such as handrails, grab handles and buttons will be cleaned several times a day. Wherever possible, cleaning services during journeys will also be intensified.
  • National timetable: Largely back to normal as of 11 May

    ✓ Last update: 04 May 2020

    On 19 March 2020, the timetable within Switzerland was adjusted as follows:

    • Long-distance connections: hourly instead of half-hourly
    • Regional connections: half-hourly instead of quarter-hourly
    • Local connections in cities, towns and villages are reduced to a basic offer.
    • Important: The accessibility of all regions in Switzerland remains guaranteed.

    As of Monday, 11 May 2020, the local, regional and long-distance connections go largely back to normal. Whenever and wherever possible, connections between the different means of transport are guaranteed. The online timetable at www.sbb.ch is continuously updated. Connections need to be checked before each trip. Furthermore, passengers are requested to observe the hygiene recommendations of the Swiss public transport protection concept on every journey by public transport.

  • Gotthard Panorama Express: start of new season postponed

    ✓ Last update: 28 April 2020

    The Gotthard Panorama Express train was not able to start its new season by 18 April 2020 as planned. All reservations that have already been made and tickets that have been bought for journeys between 18 April and 29 May 2020 will be fully refunded.

  • Group trips cancelled until 07 June

    ✓ Last update: 27 April 2020

    From Saturday, 14 March 2020, Swiss public transport will suspend group travel offers until 07 June 2020. Groups already registered will be informed directly. The costs will be refunded.

  • Luggage, flight luggage & group luggage: suspended until 07 June

    ✓ Last update: 27 April 2020

    Luggage and flight luggage as well as the market test group luggage are suspended until 07 June 2020. The last day of sale is on Wednesday, 18 March 2020. Detailed information on the affected products can be found at www.sbb.ch/luggage.

  • Bernina Express: operation suspended until at least 07 June

    ✓ Last update: 27 April 2020

    From Saturday, 14 March until at least 07 June 2020, no Bernina Express trains between Chur and Tirano as well as no Bernina Express Bus between Tirano and Lugano will be operating. Booked tickets, supplements and seat reservations can be refunded directly through the sales system without fees.

  • Regional Pass Berner Oberland: Start of season postponed until further notice

    ✓ Last update: 20 March 2020

    Mountain railways, train, bus and boat services have suspended tourist traffic. For this reason, the start of the season for the Regional Pass Berner Oberland will not begin as planned on 19 April 2020, but has been postponed until further notice.

    Tickets already sold can be refunded without any fees.

  • Chocolate Train: start of season postponed to 01 July

    ✓ Last update: 20 March 2020

    The chocolate train’s start of the season is postponed to 01 July 2020.

  • Boat cruises: reduced timetables & cancellations

    ✓ Last update: 16 March 2020

    Reduced schedules, restrictions or cancellations must be expected for boat cruises. The latest information can be obtained online from the individual navigation companies.